A. Technology Service Coordination

• Develop monthly social media content plans and calendars aligned with business objectives.
• Propose creative content themes, campaigns, and storytelling ideas.
• Identify industry trends, customer insights, and opportunities for engagement.

B. Stakeholder & Business Coordination

• Work with management and business process owners to understand technology priorities and requirements.
• Coordinate with IT teams, vendors, and stakeholders to ensure timely service delivery and clear communication.
• Maintain clear escalation paths for critical incidents, risks, and unresolved issues.
• Document technology decisions, approvals, risks, issues, and dependencies.
• Coordinate governance activities in line with agreed service scope, policies, and procedures.
• Track technology risks and follow up on agreed mitigation actions.
• Maintain documentation and evidence for management, audit, and governance requirements.

C. Project, Change & Release Coordination

• Coordinate technology projects, system enhancements, changes, and implementation activities.
• Monitor delivery, milestones, dependencies, risks, and outstanding actions.
• Coordinate testing and release readiness with the relevant technical teams.
• Ensure approvals, testing evidence, documentation, and release activities are completed before production deployment.

D. Vendor & Managed Service Coordination

• Coordinate vendors and service providers supporting technology services.
• Monitor vendor performance, deliverables, incidents, service requests, and agreed timelines.
• Escalate material vendor issues and ensure timely resolution.

E. Testing & Quality Coordination

• Coordinate system testing and release-readiness activities with the relevant testing resources.
• Ensure test planning, regression testing, defect follow-up, evidence, and release readiness are completed.
• Coordinate resolution of critical defects and release-related risks.

F. User Access & Security Coordination

• Coordinate user access administration with the relevant IT and security teams.
• Support joiner, mover, and leaver access activities and periodic access reviews.
• Support security reviews, vulnerability remediation, security incidents, access evidence, and audit requirements.

G. Management Reporting & Documentation

• Prepare regular reports on service performance, projects, incidents, risks, vendors, and outstanding actions.
• Prepare information for management committees, Board-level reporting, and governance forums.
• Maintain accurate records of decisions, actions, approvals, risks, issues, and dependencies.

H. Service Improvement & Continuity

• Identify opportunities to improve the quality, efficiency, and reliability of technology services.
• Reduce dependency on individuals through documentation, knowledge transfer, and structured processes.
• Support technology continuity and controlled service transition within the agreed operating model.

• Bachelor’s degree in computer science, Information Technology, Information Systems, Software Engineering, or a related discipline.
• At least 3 years of experience in IT systems, operations, application support, service management, project coordination, or a related field.
• Experience in banking, financial services, insurance, microinsurance, or FinTech is highly preferred.
• Strong experience coordinating IT teams, vendors, applications, and technology services.
• Strong analytical, problem-solving, coordination, and decision-making skills.
• Strong communication and stakeholder management skills, with the ability to work with senior management and technical teams.
• Ability to manage multiple priorities, risks, issues, and deadlines effectively.

• IT Service Management / Managed Services
• Technology Governance & IT Risk Management
• Vendor & Service Level Management
• Incident, Problem & Change Management
• IT Project & Delivery Management
• Management Reporting & Technology Documentation
• Banking / Insurance / Financial Systems (Advantage)

• Opportunity to support technology service coordination within LOLC Cambodia.
• Work with senior management, business stakeholders, technology teams, and external partners.
• Career development through continuous learning, challenging projects, and professional growth.