LOLC (CAMBODIA) Plc. is one of the top licensed microfinance
institutions in Cambodia with a social vision and a business orientation
that provides entrepreneurs and families at the base of the
socio-economic pyramid with economic opportunities to transform the
quality of their lives and their communities through the provision of
effective and sustainable client-empowering financial
services. To support the rapid growth of our operations, LOLC is recruiting the
following position:
Senior Customer Service Standard Officer
Main Responsibilities:
- Assist to develop policy/procedure/guideline of Customer Service Standard.
- Provide training “Customer Service Standard” to newly recruited staff and provide refresher training to existing staff.
- Develop a checklist and questionnaire for customer service evaluation at branch level.
- Regularly conduct branch visits to evaluate customer service implementation, collect customer experience, provide coaching and recommendations to branch level if their shortcomings.
- Filter outstanding branches of customer service implementation for rewarding.
- Initiate customer experience program and propose to direct supervisor.
- Collect feedback on customer service implementation from staff.
- Collect customer feedback from branch to evaluate service performance.
- Conduct competitor surveys of customer service standards.
- Perform other tasks assign by management.
Qualifications and Requirements:
- BA of in Banking/finance or business management, or related filed.
- At least 3 years’ experience in customer service capacity is a requirement.
- Experience or knowledge of microfinance and the banking industry is preferable.
- Be proficient in English both speaking and writing and very good in communication skills.
- Self-motivated person, good relationship with the public, ability to work under pressure and work independently.
- Good understanding of computer skills (Ms. Word, Excel, and PowerPoint).
- Honest and excellent character with high commitment to work with teamwork and willing to travel to provide is compulsory.
How to Apply For:
Please submit your Cover Letter, CV and relevant documents to any
branches nearby your locations or head office of LOLC (Cambodia)
Plc. or via email: [email protected]
096 4211 999/087 400 277
អិលអូអិលស៊ី (ខេមបូឌា) ភីអិលស៊ី បានបម្រើដល់សាធារណជន និងសង្គមកម្ពុជា អស់រយៈពេលជាង២៩ឆ្នាំមកហើយ ហើយក៏ត្រូវបានទទួលស្គាល់ពីស្ថាប័នហិរញ្ញវត្ថុជាតិ និងអន្តរជាតិផងដែរ។ ផលិតផល និងសេវាកម្មរបស់យើង ត្រូវបានបង្កើតឡើងដើម្បីសម្រួលដល់ជីវភាពរស់នៅរបស់អតិថិជនកម្ពុជា។
អាស័យដា្ឋន៖ អគារលេខ ៦៦៦B ផ្លូវលេខ ២៧១ ភូមិក្បាលទំនប់១ សង្កាត់បឹងទំពុនទី២ ខណ្ឌមានជ័យ រាជធានីភ្នំពេញ ព្រះរាជាណាចក្រកម្ពុជា
ទូរស័ព្ទ៖ (+៨៥៥) ២៣ ៩៩១ ៩៩១
សារអេឡិចត្រូនិច៖ [email protected]
 សុវត្ថិភាពសេវាកម្មពត៌មាន
ការរក្សាការសម្ងាត់ព័ត៌មាន
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