LOLC (CAMBODIA) Plc. is one of the top licensed microfinance institutions in Cambodia with a social vision and a business orientation that provides entrepreneurs and families at the base of the socio-economic pyramid with economic opportunities to transform the quality of their lives and their communities through the provision of effective and sustainable client-empowering financial services. To support the rapid growth of our operations, LOLC is recruiting the following position:
Customer Service Unit Manager
Main Responsibilities:
- Develop and update customer service policies/procedures/instructions/guidelines.
- Accomplish customer service human resource objectives such as planning, monitoring, appraising, and reviewing job contributions.
- Act as a key trainer enhances all customer-service training for both newly recruited staff and existing staff.
- Mystery shopping to monitor customer service implementation at branch level.
- Monitor customer service performance via branch camera, and Queue Machine.
- Highlight the key shortcomings after monitoring and provide recommendations to improve customer service.
- Evaluate customer service implementation and reward outstanding branches.
- Meeting with other managers to discuss possible improvements to customer service.
- Take the lead the survey to compare LOLC customer service with key competitors.
- Lead or implement any of LOLC customer service campaigns as required by Head of Marketing.
- Perform other tasks assigned by Head of Marketing Department.
Qualifications and Requirements:
- BBA in marketing, business communication, public relation, English literacy, or equivalent.
- 2 year-experiences in customer services and help desk capacity required.
- Experience or knowledge of microfinance and the banking industry is preferable.
- Very good business communication skills in both Khmer and English.
- Self-motivated person with excellent interpersonal skill and selling skills.
- Good relationship with the public and ability to work under pressure.
- Good at problem-solving and complaint management skills.
- Good understanding in computer skills.
- Honest and excellent character with high commitment to work with and help poor people or willing to travel to provinces.
Women are Encouraged to Apply!
How to Apply For:
Please submit your Cover Letter, CV and relevant documents to any branches nearby your locations or head office of LOLC (Cambodia) Plc. or via email: [email protected]
096 4211 999/087 400 277
អិលអូអិលស៊ី (ខេមបូឌា) ភីអិលស៊ី បានបម្រើដល់សាធារណជន និងសង្គមកម្ពុជា អស់រយៈពេលជាង២៩ឆ្នាំមកហើយ ហើយក៏ត្រូវបានទទួលស្គាល់ពីស្ថាប័នហិរញ្ញវត្ថុជាតិ និងអន្តរជាតិផងដែរ។ ផលិតផល និងសេវាកម្មរបស់យើង ត្រូវបានបង្កើតឡើងដើម្បីសម្រួលដល់ជីវភាពរស់នៅរបស់អតិថិជនកម្ពុជា។
អាស័យដា្ឋន៖ អគារលេខ ៦៦៦B ផ្លូវលេខ ២៧១ ភូមិក្បាលទំនប់១ សង្កាត់បឹងទំពុនទី២ ខណ្ឌមានជ័យ រាជធានីភ្នំពេញ ព្រះរាជាណាចក្រកម្ពុជា
 ទូរស័ព្ទ៖ (+៨៥៥) ២៣ ៩៩១ ៩៩១  សារអេឡិចត្រូនិច៖ [email protected] |
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