- Assist to develop policy/procedure/guideline of Customer Service Standard.
- Provide training “Customer Service Standard” to newly recruited staff and provide refresher training to existing staff.
- Develop a checklist and questionnaire for customer service evaluation at branch level.
- Regularly conduct branch visits to evaluate customer service implementation, collect customer experience, provide coaching and recommendations to branch level if their shortcomings.
- Filter outstanding branches of customer service implementation for rewarding.
- Initiate customer experience program and propose to direct supervisor.
- Collect feedback on customer service implementation from staff.
- Collect customer feedback from branch to evaluate service performance.
- Conduct competitor surveys of customer service standards.
- Perform other tasks assign by management.
- BA of in Banking/finance or business management, or related filed.
- At least 3 years’ experience in customer service capacity is a requirement.
- Experience or knowledge of microfinance and the banking industry is preferable.
- Be proficient in English both speaking and writing and very good in communication skills.
- Self-motivated person, good relationship with the public, ability to work under pressure and work independently.
- Good understanding of computer skills (Ms. Word, Excel, and PowerPoint).
- Honest and excellent character with high commitment to work with teamwork and willing to travel to provide is compulsory.
Interested applicant please download LOLC Job Application Form and complete then submit along with your CV, Cover Letter, and other relevant documents to any branches nearby your locations or head office of LOLC (Cambodia) Plc. or vias
Email: [email protected]
Contact Tel: 096 4211 999 / 087 400 277 / 081 700 446 / 081 900 326
LOLC (Cambodia) Plc. has been serving Cambodian public and society for over 32 years, and has been recognized by both local and international financial authorities. Our products and services are committed to improving the livelihood of Cambodian customers.
#666B, Street 271, Kbal Tumnub Muoy Village, Sangkat Boeng Tumpun 2, Khan Mean Chey, Phnom Penh, Cambodia.
023 991 991 / 014 991 991 / 096 3 991 991 / 031 3 991 991
|
|
Information Security