LOLC (CAMBODIA) Plc. is one of the top licensed microfinance
institutions in Cambodia with a social vision and a business orientation
that provides entrepreneurs and families at the base of the
socio-economic pyramid with economic opportunities to transform the
quality of their lives and their communities through the provision of
effective and sustainable client-empowering financial
services. To support the rapid growth of our operations, LOLC is recruiting the
following position:
Senior Digital Banking Retention Advisor
Main Responsibilities:
- Assist in developing and executing retention strategies to keep users, merchants, and partners.
- Boost customer loyalty and reduce churn by improving engagement with digital banking services.
- Offer personalized solutions to increase merchant and customer retention.
- Lead and manage the digital banking retention team and set performance targets.
- Motivate and equip the team to meet goals and KPIs.
- Build and maintain strong relationships with merchants and business owners.
- Ensure merchant POSM branding materials are visible, clean, and up to date.
- Keep merchant transactions active and monitor merchant activity.
- Undertake regular market visits to engage with merchants and keep them active.
- Identify cross-sell opportunities and recommend them to relevant teams.
- Monitor churn rates and identify at-risk customers.
- Implement retention solutions and report retention metrics to senior management.
- Support RMs and BMs to plan and execute mobile banking and merchant retention campaigns.
- Monitor performance and push branches to increase customer and merchant activity rates.
- Supervise branch operations including sales, customer service, and administration.
- Provide training to build team capacity for retaining new and existing merchants.
- Manage and mentor staff to achieve performance and development goals.
- Monitor industry trends, competitor activities, and customer needs for improvement opportunities.
- Use data-driven insights to understand market trends and customer behavior.
- Consolidate customer feedback and propose solutions for continuous improvement.
- Coach and motivate branches to identify and nurture valuable merchants.
- Enforce discipline to ensure efficiency, maintain staff morale, and promote the company image.
- Perform other duties as assigned by management from time to time.
Qualifications and Requirements:
- Bachelor’s degree in Marketing, Business, or a related field is required.
- Proven experience in a similar role, preferably in the same industry.
- Strong analytical skills with experience in customer segmentation and market research.
- Excellent communication and collaboration skills.
- Ability to develop and execute effective marketing strategies.
- Strong product development and policy development skills.
How to Apply For:
Please submit your Cover Letter, CV and relevant documents to any
branches nearby your locations or head office of LOLC (Cambodia)
Plc. or via email: [email protected]
096 4211 999/087 400 277
LOLC (Cambodia) Plc. has been serving Cambodian public and society for over 30 years, and has been recognized by both local and international financial authorities. Our products and services are committed to improving the livelihood of Cambodian customers.
#666B, Street 271, Kbal Tumnub Muoy Village, Sangkat Boeng Tumpun 2, Khan Mean Chey, Phnom Penh, Cambodia.
 023 991 991 |
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