LOLC (CAMBODIA) Plc. is one of the top licensed microfinance institutions in Cambodia with a social vision and a business orientation that provides entrepreneurs and families at the base of the socio-economic pyramid with economic opportunities to transform the quality of their lives and their communities through the provision of effective and sustainable client-empowering financial services. To support the rapid growth of our operations, LOLC is recruiting the following position:
Senior Call Center Officer
Main Responsibilities:
- Lead and coach the contact center team to perform the tasks well.
- Ensure in providing excellent call center service lead to high customer satisfaction.
- Provide customer the accurate information through inquiries and consultation with timely responses.
- Identify customer’s needs to drive the best solution to meet customer’s expectation and satisfaction.
- Record the information and feedback from customer and follow up to ensure the resolution is provided promptly.
- Facilitate training on customer service, client complaint, and solution mechanism.
- Introduce new promotions or marketing campaigns to customers.
- Promptly report manually and systematically, or escalate the impact or feedback to the related departments.
- Conduct out-going calls survey; also broadcast SMS to customers.
- Responsible for compiling and generating reports related to customer services through the telephone.
- Perform other tasks as assigned by the manager.
Qualifications and Requirements:
- BBA in marketing, business communication, public relation, or equivalent.
- 02 year-experiences in customer services and help desk capacity required.
- Experience or knowledge of microfinance and the banking industry is preferable.
- Very good business communication skills in both Khmer and English.
- Self-motivated person with excellent interpersonal skills and selling skills.
- Good relationship with the public and ability to work under pressure.
- Good at problem-solving and complaint management skills.
- Good understanding in computer skills.
- Honest and excellent character with high commitment to work with and help poor people or willing to travel to provinces.
How to Apply For:
Please submit your Cover Letter, CV and relevant documents to any branches nearby your locations or head office of LOLC (Cambodia) Plc. or via email: [email protected]
096 4211 999/087 400 277
LOLC (Cambodia) Plc. has been serving Cambodian public and society for over 30 years, and has been recognized by both local and international financial authorities. Our products and services are committed to improving the livelihood of Cambodian customers.
#666B, Street 271, Kbal Tumnub Muoy Village, Sangkat Boeng Tumpun 2, Khan Mean Chey, Phnom Penh, Cambodia.
 023 991 991 |
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