LOLC (CAMBODIA) Plc. is one of the top licensed microfinance
institutions in Cambodia with a social vision and a business orientation
that provides entrepreneurs and families at the base of the
socio-economic pyramid with economic opportunities to transform the
quality of their lives and their communities through the provision of
effective and sustainable client-empowering financial
services. To support the rapid growth of our operations, LOLC is recruiting the following position:
Call Collection Unit Manager
Main Responsibilities:
- Lead, manage, and motivate a team of call collection officers to achieve and exceed collection targets.
- Monitor daily collection activities to ensure productivity, call quality, and compliance.
- Develop and implement collection strategies, scripts, and workflows to improve effectiveness.
- Work with IT teams to discuss about AVAYA System requirements.
- Provide regular coaching, feedback, and training to enhance team performance and skill levels.
- Analyze collection data and prepare performance reports for senior management.
- Handle escalated customer issues and complex accounts with diplomacy and professionalism.
- Ensure compliance with all regulatory and company standards, including data privacy and fair debt practices.
- Collaborate with other departments such as legal, finance, and customer service to resolve disputes and streamline operations.
- Identify process improvement opportunities and drive efficiency initiatives.
- Identify process improvement opportunities and drive efficiency initiatives.
- Perform other tasks assigned by management.
Qualifications and Requirements:
- Bachelor’s Degree in Business Administration, Finance, or a related field.
- Minimum 3–5 years of experience in collections, with at least 2 years in a supervisory or managerial role.
- Strong leadership, coaching, and team management skills.
- Excellent analytical and decision-making abilities.
- Strong communication, negotiation, and conflict resolution skills.
- Proficiency in collection management systems and Microsoft Office tools.
- Solid understanding of relevant regulations and compliance requirements.
How to Apply For:
Please submit your Cover Letter, CV and relevant documents to any
branches nearby your locations or head office of LOLC (Cambodia)
Plc. or via email: [email protected]
096 4211 999/087 400 277
LOLC (Cambodia) Plc. has been serving Cambodian public and society for over 30 years, and has been recognized by both local and international financial authorities. Our products and services are committed to improving the livelihood of Cambodian customers.
#666B, Street 271, Kbal Tumnub Muoy Village, Sangkat Boeng Tumpun 2, Khan Mean Chey, Phnom Penh, Cambodia.
 023 991 991 |
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